🔐 Privacy Policy – CropBazar

CropBazar (“we”, “our”, “us”) operates the CropBazar mobile application and related services (the “Platform”). This Privacy Policy explains how we collect, use, store, and protect user information when you use our Platform.

By using CropBazar, you agree to the practices described in this Privacy Policy.

1. Information We Collect

2. How We Use Your Information

We use collected information to:

• Create and manage user accounts
• Authenticate users via OTP
• Enable wallet payments and withdrawals
• Facilitate marketplace transactions
• Apply platform service fees
• Send notifications and alerts
• Provide customer support
• Detect and prevent fraud or misuse
• Improve app performance, stability, and security

3. Payments, Wallet & Withdrawals

• Payments are processed through Razorpay and settled as per Razorpay policies.
• Wallet balance is a closed-loop balance, usable only within the Platform.
• Wallet balance:
  • Does not earn interest
  • Cannot be transferred outside the Platform
• Withdrawal requests are:
  • Manually reviewed
  • Manually approved
  • Typically processed within T+2 working days
• CropBazar is not responsible for delays caused by banks, UPI providers, or external systems.

4. Platform Fees

CropBazar charges a transparent platform service fee during transactions.

The applicable fee is displayed before payment confirmation.

5. Virtual Crop Feature (Clarification)

• Virtual crop information displayed on the Platform is for marketplace reference and simulation purposes only.
• Virtual crops do not represent financial securities, investments, or guaranteed assets.
• Prices are shown for informational purposes and may change.
• CropBazar does not provide investment advice or guarantee profits.

6. Third-Party Services

CropBazar uses trusted third-party service providers to operate core functionality:

• Razorpay – Payment processing
• Twilio – OTP-based authentication
• OneSignal – Push notifications
• Supabase – Database, backend, and authentication services

These providers process limited user data only as required to deliver their services and are governed by their own privacy and security policies.

7. Data Sharing

We do not sell or rent personal data.

Data may be shared only:

• With authorized service providers (as listed above)
• When required by law or legal process
• To protect platform security, users, or legal rights

8. Data Security

• Data is stored using secure, industry-standard infrastructure.
• OTP authentication is used to protect accounts.
• Reasonable technical and administrative safeguards are applied to prevent unauthorized access.

9. Data Retention

User data is retained only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.

Account and transaction records may be retained for regulatory, tax, and audit purposes even after account deletion.

Non-essential data is deleted or anonymized when no longer required.

10. User Rights

Users have the right to:

• Access their personal data
• Update or correct profile information
• Request account deletion (subject to legal and transaction obligations)

Requests can be made via the contact details below.

11. Children’s Privacy

CropBazar is intended for users 18 years and above.

We do not knowingly collect personal data from minors.

12. Policy Updates

This Privacy Policy may be updated periodically.

Any changes will be published at:

🌐 https://thecropbazar.com/privacy-policy

Continued use of the Platform implies acceptance of the updated policy.