Cancellation & Refund Policy
Order Cancellation
- Users may request cancellation of an order before the seller confirms or dispatches the product.
- Once an order has been confirmed or shipped by the seller, cancellation may not be possible.
- Cancellation requests must be raised through the app or website under the order section.
Refund Policy
- Refunds are initiated only after verification of the cancellation or return request.
- Approved refunds are credited back to the user’s in-app wallet.
- Wallet refunds will reflect within 5–7 working days from approval.
- Wallet balance does not earn interest and can be used only within the platform.
Returns
- Returns are accepted only in cases of:
- Damaged product
- Incorrect product delivered
- Product significantly different from the description
- Return requests must be raised within 48 hours of delivery with supporting images or details.
- Acceptance of returns is subject to seller verification and approval.
Wallet & Withdrawal Terms
- The in-app wallet is a closed-loop system usable only for transactions within CropBazar.
- Wallet balance cannot be transferred to another user.
- Sellers may request withdrawal of wallet balance by providing valid bank or UPI details.
- Withdrawal requests are manually reviewed and processed within T+2 working days after approval.
Non-Refundable Scenarios
- Orders successfully delivered and accepted by the user.
- Incorrect delivery details provided by the user.
- Delays caused by third-party logistics or unforeseen circumstances beyond platform control.
Platform Role
- CropBazar acts as a technology platform connecting buyers and sellers.
- The platform does not own, store, or directly ship products listed on the marketplace.
- Refunds and returns are processed based on seller confirmation and platform policies.
Contact & Support
For cancellation, refund, or return related queries, users can contact:
Response Time: Within 24–48 working hours